Artificial Intelligence (AI)

  • AI and ITIL: Continuous Improvement

    AI and ITIL: Continuous Improvement

    One of the things that ITIL aims to deliver is continuous improvement of IT processes. While that’s a noble goal, how do you achieve it? Actually, continuous improvement is possible,...

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  • How Can AI Make ESM Better?

    How Can AI Make ESM Better?

    Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these...

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  • How Can the Combination of AI and ITIL Save You

    How Can the Combination of AI and ITIL Save You

    When you think of the help desk, are the first words that come to mind “cost center”? For many in the c-suite, that’s exactly what comes to the fore. That’s unfortunate, because that...

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  • AI and ITIL: Making the Help Desk More Efficient

    AI and ITIL: Making the Help Desk More Efficient

    How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff...

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  • What's AI's Impact on ITIL?

    What's AI's Impact on ITIL?

    When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and

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  • How Can Smart ITSM Make Your Company More Efficient?

    How Can Smart ITSM Make Your Company More Efficient?

    Advancements in the field of AI mean that ITSM can actually make your firm more efficient. Read on to learn how AI-enabled ITSM saves time and money for your company.

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  • How Will Smart ITSM Impact Your Service Desk?

    How Will Smart ITSM Impact Your Service Desk?

    Artificial intelligence has made its mark on a variety of industries in the past several years. The help desk is no exception. The changes AI has wrought within the field of ITSM are especially...

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  • Does AI Have a Role on the Service Desk?

    Does AI Have a Role on the Service Desk?

    Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...

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  • 7 Ways AI is Changing Everything for the Service Desk

    7 Ways AI is Changing Everything for the Service Desk

    Discover 7 ways Artificial Intelligence will transform your Service Desk!

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  • Can AI and ITSM Deliver a Better Customer Service Experience?

    Can AI and ITSM Deliver a Better Customer Service Experience?

    There are two myths surrounding the help desk. The first is that humans deliver the best service, and the second is that users only want to deal with other human beings.

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  • Will AI Take Service Desk Jobs?

    Will AI Take Service Desk Jobs?

    Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...

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  • Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a...

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  • ChangeGear 7 Service Smart Features Overview Demo

    ChangeGear 7 Service Smart Features Overview Demo

    Take a quick 3 minute tour of ChangeGear 7's Service Smart Technology Features (SST).

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  • Intelligent ITSM: Is AI Coming for the IT Service Desk?

    Intelligent ITSM: Is AI Coming for the IT Service Desk?

    AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and...

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  • Understanding the Strategic Value of AI for ITSM

    Understanding the Strategic Value of AI for ITSM

    AI is changing the way we interact with digital technologies. From consumer markets to the enterprise, AI and smart automation makes services proactive, data actionable and users more informed in...

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  • 7 Ways AI is Changing Everything on the Service Desk

    7 Ways AI is Changing Everything on the Service Desk

    Discover 7 ways Artificial Intelligence will transform your Service Desk!

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  • AI and ITSM: Resolving Problems, Faster

    AI and ITSM: Resolving Problems, Faster

    How long does it take for the average help desk ticket to be dealt with at your organization? Many users feel it’s too long – their requests wait in queue for days, if not longer, while...

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  • Discover ChangeGear Service Smart Technology

    Discover ChangeGear Service Smart Technology

    IT is busy. To keep up, we have created a smarter ITSM solution, ChangeGear 7 with Service Smart Technology (SST). Improve customer satisfaction, automate self-service, make informed decisions, and...

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  • Service Smart Technology Features Overview Guide

    Service Smart Technology Features Overview Guide

    ChangeGear Service Smart Technology is an award-winning platform engineered with the latest innovations in AI, Machine Learning, Natural Language Processing, Predictive Analytics and more. Our...

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  • Maximize Your ITSM Solutions with AI

    Maximize Your ITSM Solutions with AI

    Organizations in today’s fast paced environment understand the importance of developing business agility so that they can quickly and efficiently adapt to changing business and customer...

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