Artificial Intelligence (AI)

  • Can AI and ITSM Deliver a Better Customer Service Experience?

    Can AI and ITSM Deliver a Better Customer Service Experience?

    There are two myths surrounding the help desk. The first is that humans deliver the best service, and the second is that users only want to deal with other human beings. 

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  • Will AI Take Service Desk Jobs?

    Will AI Take Service Desk Jobs?

    Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...

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  • Does AI Have a Role on the Service Desk?

    Does AI Have a Role on the Service Desk?

    Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...

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  • 7 Ways AI is Changing Everything for the Service Desk

    7 Ways AI is Changing Everything for the Service Desk

    Discover 7 ways Artificial Intelligence will transform your Service Desk!

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  • Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a...

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  • 3 Key Considerations to Make When Evaluating AI for ITSM

    3 Key Considerations to Make When Evaluating AI for ITSM

      Since even before the internet revolutionized computing and communication, the prospect of Artificial Intelligence (AI) captured the imaginations of those who looked toward the...

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  • Understanding the Strategic Value of AI for ITSM

    Understanding the Strategic Value of AI for ITSM

    AI is changing the way we interact with digital technologies. From consumer markets to the enterprise, AI and smart automation makes services proactive, data actionable and users more informed in thei

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  • How AI is Leveling the Playing Field for SMBs

    How AI is Leveling the Playing Field for SMBs

    It’s the battle of the machines! And while the concept of AI may conjure up bombastic visions of terminators, replicants and space odysseys; in the modern business world, Artificial...

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  • Maximize Your ITSM Solutions with AI

    Maximize Your ITSM Solutions with AI

    Organizations in today’s fast paced environment understand the importance of developing business agility so that they can quickly and efficiently adapt to changing business and customer...

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  • How Big Data & Machine Learning Are Transforming ITSM

    How Big Data & Machine Learning Are Transforming ITSM

    As we move into a new era of ITSM computing, new big data and machine learning tools and methodologies are being developed to support IT staff by intelligently extracting insights and making predictio

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  • Discover ChangeGear Service Smart Technology

    Discover ChangeGear Service Smart Technology

    Learn More About ChangeGear 7 With Service Smart Technology

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  • ChangeGear 7 Service Smart Technology

    ChangeGear 7 Service Smart Technology

    ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.

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  • Service Smart Technology Features Overview Guide

    Service Smart Technology Features Overview Guide

    ChangeGear Service Smart Technology is an award-winning platform engineered with the latest innovations in AI, Machine Learning, Natural Language Processing, Predictive Analytics and more. Our vision

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  • ChangeGear 7 Service Smart Features Overview Video

    ChangeGear 7 Service Smart Features Overview Video

    ChangeGear Service Smart Technology Intelligent Features Overview

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  • Service Smart Technology Demo

    Service Smart Technology Demo

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  • ChangeGear 7 Platform

    ChangeGear 7 Platform

    ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies th

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  • Intelligent ITSM: Is AI Coming for the IT Service Desk?

    Intelligent ITSM: Is AI Coming for the IT Service Desk?

    AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and Bloc

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  • AI For Service Desk Video: Improving Ticket Consistency

    AI For Service Desk Video: Improving Ticket Consistency

    Watch this video to learn how to improve ticket consistency with AI for the Service Desk and ChangeGear Service Smart Technology!

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  • AI For Service Desk Video: Speeding Up IT Employee Onboarding

    AI For Service Desk Video: Speeding Up IT Employee Onboarding

    Watch this video to learn how to speed up IT employee onboarding using the AI and Service Smart Technology features in ChangeGear!

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  • State of AI Infographic

    State of AI Infographic

    Artificial Intelligence continues to be a rapidly expanding buzzword with the arrival of IBM's Watson, the ongoing growth of predictive analytics, smart technologies and more. Despite the buzz around

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