Artificial Intelligence (AI)

  • How Will Smart ITSM Impact Your Service Desk?

    How Will Smart ITSM Impact Your Service Desk?

    Artificial intelligence has made its mark on a variety of industries in the past several years. The help desk is no exception. The changes AI has wrought within the field of ITSM are...

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  • AI and ITSM: Resolving Problems, Faster

    AI and ITSM: Resolving Problems, Faster

    How long does it take for the average help desk ticket to be dealt with at your organization? Many users feel it’s too long – their requests wait in queue for days, if not longer, while...

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  • How Can AI and ITSM Deliver Greater Value?

    How Can AI and ITSM Deliver Greater Value?

    From 2001: A Space Odyssey to Terminator, Star Trek’s Data to I, Robot’s Sonny, artificial intelligence (AI) has captured the imagination and spawned countless science fiction books,...

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  • Can AI and ITSM Deliver a Better Customer Service Experience?

    Can AI and ITSM Deliver a Better Customer Service Experience?

    There are two myths surrounding the help desk. The first is that humans deliver the best service, and the second is that users only want to deal with other human beings. 

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  • Will AI Take Service Desk Jobs?

    Will AI Take Service Desk Jobs?

    Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...

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  • Does AI Have a Role on the Service Desk?

    Does AI Have a Role on the Service Desk?

    Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...

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  • 7 Ways AI is Changing Everything for the Service Desk

    7 Ways AI is Changing Everything for the Service Desk

    Discover 7 ways Artificial Intelligence will transform your Service Desk!

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  • Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a...

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  • 3 Key Considerations to Make When Evaluating AI for ITSM

    3 Key Considerations to Make When Evaluating AI for ITSM

      Since even before the internet revolutionized computing and communication, the prospect of Artificial Intelligence (AI) captured the imaginations of those who looked toward the...

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  • Understanding the Strategic Value of AI for ITSM

    Understanding the Strategic Value of AI for ITSM

    AI is changing the way we interact with digital technologies. From consumer markets to the enterprise, AI and smart automation makes services proactive, data actionable and users more informed in thei

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  • How AI is Leveling the Playing Field for SMBs

    How AI is Leveling the Playing Field for SMBs

    It’s the battle of the machines! And while the concept of AI may conjure up bombastic visions of terminators, replicants and space odysseys; in the modern business world, Artificial...

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  • Maximize Your ITSM Solutions with AI

    Maximize Your ITSM Solutions with AI

    Organizations in today’s fast paced environment understand the importance of developing business agility so that they can quickly and efficiently adapt to changing business and customer...

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  • How Big Data & Machine Learning Are Transforming ITSM

    How Big Data & Machine Learning Are Transforming ITSM

    As we move into a new era of ITSM computing, new big data and machine learning tools and methodologies are being developed to support IT staff by intelligently extracting insights and making predictio

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  • Discover ChangeGear Service Smart Technology

    Discover ChangeGear Service Smart Technology

    IT is busy. To keep up, we have created a smarter ITSM solution, ChangeGear 7 with Service Smart Technology (SST). Improve customer satisfaction, automate self-service, make informed decisions, and ha

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  • ChangeGear 7 Service Smart Technology

    ChangeGear 7 Service Smart Technology

    ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.

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  • Service Smart Technology Features Overview Guide

    Service Smart Technology Features Overview Guide

    ChangeGear Service Smart Technology is an award-winning platform engineered with the latest innovations in AI, Machine Learning, Natural Language Processing, Predictive Analytics and more. Our vision

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  • ChangeGear 7 Service Smart Features Overview Video

    ChangeGear 7 Service Smart Features Overview Video

    Take a quick 3 minute tour of ChangeGear 7's Service Smart Technology Features (SST).

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  • Service Smart Technology Demo

    Service Smart Technology Demo

    Senior Sales Engineer, Juan Ramierz gives you an in-depth 22 minute demo on ChangeGear Service Smart Technology (SST) and explains what these features can do for your business.

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  • ChangeGear 7 Platform

    ChangeGear 7 Platform

    ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies th

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  • Intelligent ITSM: Is AI Coming for the IT Service Desk?

    Intelligent ITSM: Is AI Coming for the IT Service Desk?

    AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and Bloc

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