The relationship between corporate culture and information technology has of late undergone a mutually beneficial merger. Whereas IT used to be a segregated body existing within a greater business, now it's the lifeblood coursing through commerce, enterprise communication and customer service. In return, business gives IT a structure and designated objectives by which to operate. Or, at least, that's the ideal.
Restructuring so business and IT converge in this way involves a coordinated effort, but it's not difficult to achieve. We've put together a list of starting points designed to assist companies as they begin to blend business culture with IT and form a unified architecture.
1. Align Strategies
Generally speaking, if we aim to combine the spheres of IT and business, their objectives should run parallel to each other, if not consolidate entirely. Decision-makers who helm these strategies must no longer think of ways to merely leverage IT professionals and service management operations to achieve success, but pinpoint the walls once separating these two entities and plan as if they were never there.
2. Plan with People
Organizations must play around with their DNA to twist business and IT into a double helix of productivity. That means first tearing down and then retooling the basic building blocks of every company: People.
Yes, businesses should upgrade all relevant job titles and duties according to where they see themselves after the fact, all the while leveraging legacy human capital to fill these reimagined positions. Managers should take note of any additional training or certifications needed to boost the qualifications of tenured employees, as well as developing an effective means to educate them.
Additionally, restructured job hierarchies should avoid stymying career paths. Quite the opposite - restructuring a business in this fashion should accommodate more modern sentiments regarding upward mobility and job placement.
3. Establish ITIL Framework
Simply put, ITIL has been the standard for IT management everywhere and, besides a few exceptions, there's no reason it shouldn't be the framework underpinning every tech-minded business undergoing a restructure. In fact, here are a few benefits for adopting ITIL:
- Scalability: All businesses need room to grow. ITIL offers the flexibility to build, manage and expand configurations as necessary for continuous improvement.
- Transparency: IT service management revolves around coordination between stakeholders. ITIL frameworks allow for process planning and documentation needed to keep everyone accountable for high-quality service.
- Agility: Fully integrating IT into everyday business operations has the added benefit of making companies more responsive to requests from customers and regulators, as well as their own high standards - so long as ITIL underpins service delivery.
4. Invest in an Advanced IT Service Management Suite
A new company culture deserves a capable tool box. The right service desk offering to fit this need will support the previous initiatives at their inception and beyond through its own unique structure.
First, ITSM platforms must be all-inclusive. To defeat segmentation and internal silos, businesses must onboard service management solutions that bring together the once-disparate enterprise factions. What better way is there than connecting them all via a centralized, collaborative IT service pipeline. Modularity also matters when selecting an ITSM package. When service desks can be tailored to the exact measurements of a specific business, operations excel with necessary features without the deadweight of things unneeded.
And what about those features? Can advanced ITSM provide universal benefits for the business-IT hybrid? Organizations should pay careful attention to platforms touting automation, such as CMDB for checking configuration in a risk-free environment, regression testing, predesignated release parameters and detailed reporting. All these elements save businesses time and money by removing low-level action items from the average IT professional's to-do list, thereby leaving him or her available for more specialized duties. Lastly, customizable dashboards make data easier to digest at a glance, so service management can respond quickly without crunching numbers.
Sewing IT into the fabric of business takes precision and measured steps, but with these launching points in your pocket, your organization is well on its way to a successful marriage of the two. For more information, check out our latest webinar and discover even more ways to bring IT and business closer together.