Latest Content

Welcome to the SunView Software Resource Center! Explore thought leadership and informative content about Service Desk, ITIL, Change Management, DevOps, AIOps and more!

  • Why Do ITSM Projects Fail? A Look at Common Implementation Pitfalls and How to Avoid Them

    Why Do ITSM Projects Fail? A Look at Common Implementation Pitfalls and How to Avoid Them

    Join Pink Elephant’s Executive VP George Spalding as he explores many of the most common mistakes that organizations make before, during, and after implementation that results in failure.

    Read Article
  • Learn More
  • How Can AI Make ESM Better?

    How Can AI Make ESM Better?

    Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these...

    Read Article
  • How Can the Combination of AI and ITIL Save You

    How Can the Combination of AI and ITIL Save You

    When you think of the help desk, are the first words that come to mind “cost center”? For many in the c-suite, that’s exactly what comes to the fore. That’s unfortunate, because that...

    Read Article
  • AI and ITIL: Making the Help Desk More Efficient

    AI and ITIL: Making the Help Desk More Efficient

    How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff...

    Read Article
  • What's AI's Impact on ITIL?

    What's AI's Impact on ITIL?

    When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and

    Read Article
  • READ REVIEWS
  • 4 Ways to Reduce Workload on the Service Desk

    4 Ways to Reduce Workload on the Service Desk

    If we’ve learned anything from the rise of digital transformation, it’s that organizations often struggle to keep pace with the increase in requests on the service desk. Year over year...

    Read Article
  • Where Does ESM Fit into Government?

    Where Does ESM Fit into Government?

    The words “efficiency” and “government” do not generally go together. In fact, people are more likely to complain about inefficiency within government than ever remark about how quickly...

    Read Article
  • ESM and the Energy Sector: A Perfect Fit

    ESM and the Energy Sector: A Perfect Fit

    When you think of enterprise service management, what are the first industries that come to mind? The energy sector might not be at the top of your list, but it should be. 

    Read Article
  • Understanding the Hidden Costs of ITSM

    Understanding the Hidden Costs of ITSM

    When a salesperson quotes you a price on an ITSM solution, it's never the complete cost. There are always hidden costs that pop up during the course of an implementation project. The vendor can't...

    Read Content
  • What's Enterprise Service Management's role in Healthcare?

    What's Enterprise Service Management's role in Healthcare?

    When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to...

    Read Article
  • LEARN MORE
  • Automating Change Processing for a More Efficient Service Desk

    Automating Change Processing for a More Efficient Service Desk

    Automation is one of the keys to greater efficiency. Many manual processes are repetitive and low-value but necessary tasks.

    Read Article
  • What Makes an Effective IT Service Management (ITSM) Solution?

    What Makes an Effective IT Service Management (ITSM) Solution?

    Take this brief interactive assessment in order to identify your biggest ITSM pain points and see our recommended next steps.

    Read Article
  • How Can Smart ITSM Make Your Company More Efficient?

    How Can Smart ITSM Make Your Company More Efficient?

    Advancements in the field of AI mean that ITSM can actually make your firm more efficient. Read on to learn how AI-enabled ITSM saves time and money for your company.

    Read Article
  • Improving Enterprise Service Delivery through ESM

    Improving Enterprise Service Delivery through ESM

    Read on to learn more about ESM, its benefits, and how it can be deployed in various industries.

    Read Article
  • How Can You Streamline Request Management?

    How Can You Streamline Request Management?

    Automating request management makes the process faster as well as more effective. The good news is that automating this process can be done with a modern ITSM solution.

    Read Article
  • How Does Self-Service Make Your Help Desk More Efficient?

    How Does Self-Service Make Your Help Desk More Efficient?

    Self-service communication channels via ITSM automation can provide what people want. Why is that? The answer isn’t hard to find; think about the normal workflow of a help desk.

    Read Article
  • Stay updated on the latest ITSM thought leadership! Check out the SunView Software Blog.

    TAKE ME THERE!
  • What Makes ITSM Smart?

    What Makes ITSM Smart?

    According to a recent poll by ITSM.tools designed to gauge the “future readiness” of the IT service management (ITSM) industry, roughly 82% of respondents believe that working in IT...

    Read Article
  • Have questions? We provide solutions.

    MESSAGE US
  • From ITSM to ESM: The Evolution of the Digital Enterprise

    From ITSM to ESM: The Evolution of the Digital Enterprise

    Enterprise service management (ESM) does indeed have a place within your organization: your business becomes more productive because it’s easier to access the services you need, requests don’t fall...

    Read Content
  • What Do You Need to Do to Make Your Service Desk More Efficient?

    What Do You Need to Do to Make Your Service Desk More Efficient?

    How would people at your organization describe your service desk? Would they call it efficient and helpful? Would they say that problems are resolved in a timely manner? Read more now.

    Read Article
  • How Will Smart ITSM Impact Your Service Desk?

    How Will Smart ITSM Impact Your Service Desk?

    Artificial intelligence has made its mark on a variety of industries in the past several years. The help desk is no exception. The changes AI has wrought within the field of ITSM are especially...

    Read Article
  • loading
    Loading More...