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Welcome to the SunView Software Resource Center! Explore thought leadership and informative content about Service Desk, ITIL, Change Management, DevOps, AIOps and more!

  • Why Change Management is Critical in Light of GDPR

    Why Change Management is Critical in Light of GDPR

    By the end of this month, four letters will change your business forever: GDPR. GDPR stands for “General Data Protection Regulation,” and it’s a piece of legislation in the EU designed...

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  • How Can "Smart" ITSM Improve the Customer Service Experience?

    How Can "Smart" ITSM Improve the Customer Service Experience?

    Research shows that support desks take “an average of 24.2 hours to provide a first response to an internal support ticket.” Yet, in spite of this, 28% of IT professionals polled still...

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  • AI and ITSM: Resolving Problems, Faster

    AI and ITSM: Resolving Problems, Faster

    How long does it take for the average help desk ticket to be dealt with at your organization? Many users feel it’s too long – their requests wait in queue for days, if not longer, while...

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  • How Can AI and ITSM Deliver Greater Value?

    How Can AI and ITSM Deliver Greater Value?

    From 2001: A Space Odyssey to Terminator, Star Trek’s Data to I, Robot’s Sonny, artificial intelligence (AI) has captured the imagination and spawned countless science fiction books,...

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  • Can AI and ITSM Deliver a Better Customer Service Experience?

    Can AI and ITSM Deliver a Better Customer Service Experience?

    There are two myths surrounding the help desk. The first is that humans deliver the best service, and the second is that users only want to deal with other human beings. 

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  • Will AI Take Service Desk Jobs?

    Will AI Take Service Desk Jobs?

    Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...

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  • Exploring the Benefits of Enterprise Service Management (ESM)

    Exploring the Benefits of Enterprise Service Management (ESM)

    Enterprise Service Management (ESM) is becoming more of a standard for organizations that want to align to digital transformation trends. Today, the enterprise is adopting concepts and best practices

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  • Does AI Have a Role on the Service Desk?

    Does AI Have a Role on the Service Desk?

    Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...

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  • About SunView Software

    About SunView Software

    At SunView Software we are focused on customer success, from solution definition through implementation and support. Delivering the right service management solutions that drives ROI for our customers

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  • How Do Change Management Tools Make the Process Faster?

    How Do Change Management Tools Make the Process Faster?

    Change is good… unless it takes too long. The problem with change management processes is that they can be long and drawn out. By the time the change is approved, it might be too late...

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  • 4 Steps to Managing IT Change in Your Organization

    4 Steps to Managing IT Change in Your Organization

    The business world is evolving faster than ever. New technologies, services and tools are disrupting and transforming workflows, processes, job roles and even entire organizational structures. New tec

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  • 7 Ways AI is Changing Everything for the Service Desk

    7 Ways AI is Changing Everything for the Service Desk

    Discover 7 ways Artificial Intelligence will transform your Service Desk!

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  • Managing Risk Compliance Throughout the Change Management Process

    Managing Risk Compliance Throughout the Change Management Process

    Raise your hand if this situation sounds familiar: you need to make changes within your organization, and these changes are crucial and quite urgent. At the same time, there are...

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  • Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

    Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a...

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  • Is It Necessary to Personalize Change Management Methods Per Department?

    Is It Necessary to Personalize Change Management Methods Per Department?

    Change management strategies are not one-size-fits-all. What works for one department of your business isn’t going to work for another team. Change management tools need to be...

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  • Four Ways to Improve IT Change Management Best Practices

    Four Ways to Improve IT Change Management Best Practices

    John F. Kennedy once said, “Change is the law of life. And those who look to the past or the present are certain to miss the future.” By now, you would think that humans would...

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  • How Do You Take Control of Your Change Management Process?

    How Do You Take Control of Your Change Management Process?

    Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any...

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  • Make the Serve-Yourself Approach to IT Service Management Effective

    Make the Serve-Yourself Approach to IT Service Management Effective

    The self-serve approach to IT service management can be cost-effective as well as more efficient for your IT department… if it’s implemented properly. Otherwise, you could have a...

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  • How Mature is Your IT Change Management Solution?

    How Mature is Your IT Change Management Solution?

    Find out in this quick 2-minute interactive assessment! Answer all 10 multiple-choice questions and receive your assessment results immediately.

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  • Improve IT Service Management With Process Automation

    Improve IT Service Management With Process Automation

    When it comes to IT service management, everyone’s goal is to manage their IT services effectively and efficiently. However, IT service management sometimes turns into labor-intensive...

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